PRIVACY POLICY

Abelar AI Solutions Limited
Effective Date: March 1, 2026
Last Updated: March 1, 2026

1. INTRODUCTION

Welcome to Abelar AI Solutions Limited ("Abelar AI," "we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://abelarai.com), use our services, or interact with us.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

This Privacy Policy complies with:

  • Ghana Data Protection Act, 2012 (Act 843)
  • General Data Protection Regulation (GDPR) - EU Regulation 2016/679
  • Industry best practices for data protection

If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services immediately.

2. INFORMATION WE COLLECT

We collect information that you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources.

2.1 Information You Provide to Us

Contact Information:

  • Name (first and last)
  • Email address
  • Phone number
  • Company name and job title
  • Physical address (if provided)

Communication Data:

  • Messages you send us through contact forms
  • Email correspondence
  • Phone call records
  • Meeting notes and consultation records

Project Information:

  • Information about your business needs
  • Technical requirements
  • Project specifications
  • Data you provide for analysis or model development

Account Information (if you create an account):

  • Username and password
  • Profile information
  • Preferences and settings

Payment Information:

  • Billing address
  • Payment method details (processed securely by third-party payment processors)
  • Transaction history

2.2 Information We Collect Automatically

Device and Usage Information:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on pages
  • Referring website
  • Date and time of visits
  • Clickstream data

Cookies and Tracking Technologies:

  • Cookies (small text files stored on your device)
  • Web beacons
  • Pixel tags
  • Local storage
  • Analytics tools (Google Analytics, etc.)

See our Cookie Policy (below) for more details.

Location Information:

  • General geographic location based on IP address
  • Precise location (only if you grant permission)

2.3 Information from Third Parties

We may receive information about you from:

  • Public sources: Business registries, social media profiles (LinkedIn)
  • Partners and affiliates: Universities, business partners, event organisers
  • Data providers: Marketing databases, business intelligence services
  • Social media platforms: If you interact with our social media accounts

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

3.1 To Provide and Improve Our Services

  • Respond to your inquiries and provide customer support
  • Deliver AI consulting, development, and training services
  • Process payments and manage billing
  • Send service-related communications (confirmations, invoices, technical notices)

3.2 To Communicate with You

  • Send newsletters and marketing communications (with your consent)
  • Notify you about new services, features, and updates
  • Conduct surveys and gather feedback
  • Send promotional offers and event invitations

3.3 For Business Operations

  • Analyze website usage and improve user experience
  • Conduct research and development
  • Detect, prevent, and address technical issues
  • Enforce our Terms of Service and other policies
  • Comply with legal obligations

3.4 For Marketing and Analytics

  • Understand how users interact with our website
  • Measure the effectiveness of our marketing campaigns
  • Personalize content and advertising
  • Develop new products and services

3.5 For Legal Compliance

  • Comply with applicable laws and regulations
  • Respond to legal requests (court orders, subpoenas)
  • Protect our rights and property
  • Investigate and prevent fraud or security issues

4. LEGAL BASIS FOR PROCESSING (GDPR)

If you are in the European Union, we process your personal data based on the following legal grounds:

Consent: You have given explicit consent for us to process your data (e.g., marketing emails)

Contract: Processing is necessary to fulfill a contract with you (e.g., delivering services)

Legal Obligation: Processing is required to comply with legal obligations (e.g., tax records)

Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., website analytics), provided these interests do not override your rights

Vital Interests: Processing is necessary to protect someone's life or health (rare cases)

You have the right to withdraw consent at any time where we rely on consent as the legal basis.

5. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers

We engage third-party companies and individuals to perform services on our behalf:

  • Cloud hosting providers (Google Cloud, AWS, Vercel)
  • Email service providers (Google Workspace, Mailchimp)
  • Payment processors (Stripe, Paystack, Flutterwave)
  • Analytics providers (Google Analytics, Mixpanel)
  • Customer relationship management (CRM) tools (HubSpot, Salesforce)

These service providers have access to your information only to perform tasks on our behalf and are obligated to protect it.

5.2 Business Partners

We may share information with:

  • Universities and educational institutions (for training programs and hackathons)
  • Co-development partners (for joint projects)
  • Event organisers (for conferences and workshops)

5.3 Legal Requirements

We may disclose your information if required by law or in response to:

  • Court orders or legal process
  • Government or regulatory requests
  • Enforcement of our Terms of Service
  • Protection of our rights, property, or safety
  • Investigation of fraud or security issues

5.4 Business Transfers

If Abelar AI is involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction. You will be notified of any such change via email and/or prominent notice on our website.

5.5 With Your Consent

We may share your information for other purposes with your explicit consent.

6. INTERNATIONAL DATA TRANSFERS

Abelar AI is based in Ghana, but we may transfer and process your data in other countries, including:

  • United Kingdom (where founders are located)
  • United States (where cloud servers may be located)
  • European Union member states

When we transfer data internationally, we ensure adequate protection through:

  • Standard Contractual Clauses (SCCs) approved by the European Commission
  • Data Processing Agreements with service providers
  • Compliance with GDPR and Ghana Data Protection Act

Your data may be processed in jurisdictions with different data protection laws than your own. We ensure your rights are protected regardless of where your data is processed.

7. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods:

  • Contact inquiries: 3 years from last contact
  • Client project data: 7 years after project completion (for legal and business reasons)
  • Marketing data: Until you unsubscribe or request deletion
  • Website analytics: 26 months (Google Analytics default)
  • Payment records: 7 years (tax and accounting requirements)
  • Legal documents: Indefinitely (contracts, agreements)

When we no longer need your information, we will securely delete or anonymize it.

8. DATA SECURITY

We implement appropriate technical and organisational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security Measures Include:

  • Encryption of data in transit (SSL/TLS certificates)
  • Encryption of sensitive data at rest
  • Secure cloud infrastructure (Google Cloud Platform, AWS)
  • Access controls and authentication
  • Regular security audits and vulnerability assessments
  • Employee training on data protection
  • Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

If you suspect a security breach, contact us immediately at: [email protected]

9. YOUR PRIVACY RIGHTS

Depending on your location, you have the following rights regarding your personal data:

9.1 Rights Under Ghana Data Protection Act

Right of Access: Request a copy of the personal data we hold about you

Right to Rectification: Request correction of inaccurate or incomplete data

Right to Erasure: Request deletion of your data (subject to legal obligations)

Right to Object: Object to processing of your data for marketing purposes

Right to Withdraw Consent: Withdraw consent where processing is based on consent

9.2 Additional Rights Under GDPR (for EU residents)

Right to Data Portability: Receive your data in a structured, machine-readable format

Right to Restriction of Processing: Request restriction of processing in certain circumstances

Right to Object to Automated Decision-Making: Object to decisions made solely by automated means

Right to Lodge a Complaint: File a complaint with your local data protection authority

9.3 How to Exercise Your Rights

To exercise any of these rights, contact us at:

  • Email: [email protected]
  • Phone: +233 50 066 1794
  • Mail: Accra, Ghana, Remote-first team serving West Africa

We will respond to your request within 30 days (Ghana law) or 1 month (GDPR), which may be extended by an additional 2 months if the request is complex.

We may require verification of your identity before processing your request to ensure security.

10. CHILDREN'S PRIVACY

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.

Exception: We may collect limited information from students participating in our university hackathons or training programs, with appropriate consent from their educational institution or parent/guardian.

If you believe we have collected information from a child under 18 without proper consent, please contact us immediately at [email protected], and we will delete it.

11. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to enhance your experience on our website. See our Cookie Policy (Section B below) for detailed information about:

  • Types of cookies we use
  • Purpose of each cookie
  • How to manage cookie preferences
  • Third-party cookies

12. THIRD-PARTY LINKS

Our website may contain links to third-party websites, applications, or services that are not operated by us. We are not responsible for the privacy practices of these third parties.

We encourage you to review the privacy policies of any third-party sites you visit.

Examples of third-party services we may link to:

  • Social media platforms (LinkedIn, Twitter/X)
  • Cloud storage providers
  • Payment processors
  • Analytics tools

13. DO NOT TRACK SIGNALS

Some web browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. We do not currently respond to DNT signals because there is no industry standard for how to interpret them.

14. MARKETING COMMUNICATIONS

You can opt out of marketing communications at any time by:

  • Clicking "Unsubscribe" in any marketing email
  • Emailing us at [email protected]
  • Updating your preferences in your account settings (if applicable)
  • Contacting us at [email protected]

Note: You cannot opt out of service-related communications (e.g., account notifications, transaction confirmations, legal notices), as these are necessary for the services we provide.

15. CALIFORNIA PRIVACY RIGHTS (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected
  • Right to know whether personal information is sold or disclosed
  • Right to opt out of the sale of personal information
  • Right to deletion of personal information
  • Right to non-discrimination for exercising your rights

We do not sell personal information.

To exercise your CCPA rights, contact us at [email protected].

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.

When we make changes:

  • We will update the "Last Updated" date at the top of this policy
  • We will notify you via email or prominent notice on our website if changes are material
  • Continued use of our services after changes constitutes acceptance of the updated policy

We encourage you to review this Privacy Policy periodically.

17. DATA PROTECTION OFFICER

For questions about this Privacy Policy or our data practices, contact our Data Protection Officer:

Abelar AI Solutions Limited
Data Protection Officer
Email: [email protected]
Phone: +233 50 066 1794
Address: Accra, Ghana, Remote-first team serving West Africa

18. SUPERVISORY AUTHORITY

If you are in Ghana and have concerns about our data practices, you may contact:

Data Protection Commission (Ghana)
Website: www.dataprotection.org.gh
Email: [email protected]
Location: Accra, Ghana

If you are in the European Union, you have the right to lodge a complaint with your local data protection authority.

19. CONSENT

By using our website or services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

If you do not agree, please discontinue use of our services.

20. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Abelar AI Solutions Limited
Email: [email protected]
Phone: +233 50 066 1794
Address: Accra, Ghana, Remote-first team serving West Africa
Website: https://abelarai.com/contact

We are committed to resolving any concerns you may have about your privacy.

END OF PRIVACY POLICY

This Privacy Policy was last reviewed and approved by Abelar AI management on March 1, 2026.